Terms of Service
Last Updated: 2026

Welcome to NeverMissCalls.ca (“Company”, “we”, “us”, or “our”). These Terms of Service (“Terms”) govern your access to and use of our website, services, and any related products (collectively, the “Services”).

By using our Services, you agree to these Terms.

1. Description of Services

NeverMissCalls.ca provides AI-powered communication tools for businesses, including:

AI voice receptionists

Call answering, routing, and summaries

SMS communication and follow-ups

Website chat automation

Lead capture and customer interaction tools

These services are designed to assist businesses in managing inbound communications and customer engagement.

2. Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement to use our Services.

3. Account & User Responsibilities

You agree to:

Provide accurate and complete information

Maintain the confidentiality of your account

Be responsible for all activity under your account

Use the Services in compliance with all applicable laws

You are solely responsible for how you use our Services, including communications sent to your customers.

4. Compliance with Communication Laws (IMPORTANT)

You agree to comply with all applicable laws related to communications, including but not limited to:

Canada’s Anti-Spam Legislation (CASL)

Any applicable call recording and consent laws

Privacy and data protection laws

You are responsible for obtaining proper consent from your customers before sending SMS messages or recording calls where required.

5. Call Recording, Transcripts & AI Processing

By using our Services, you acknowledge and agree that:

Calls may be recorded

AI-generated transcripts and summaries may be created

Data may be processed for service delivery, analytics, and improvement

You are responsible for informing your customers of call recording where required by law.

6. SMS & Communications Consent

By submitting your information or interacting with our Services, you consent to receive communications from us, including:

Calls

Emails

SMS messages

Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP.

7. Payments, Billing & Subscriptions

Services may include one-time setup fees and recurring subscription fees

Payments are processed through third-party providers (e.g., Stripe)

You authorize recurring billing where applicable

Failure to pay may result in service suspension or termination

8. Cancellation & Refunds

You may cancel your subscription at any time

Cancellation prevents future billing but does not refund past charges

All fees are non-refundable unless otherwise stated

9. Service Availability

We do not guarantee uninterrupted, error-free, or continuous operation of the Services.

We are not responsible for:

Missed calls

Delayed or failed messages

System outages

Third-party service failures (e.g., telecom providers, hosting platforms)

10. No Guarantee of Results

We do not guarantee any specific business outcomes, including:

Increased revenue

Lead generation

Conversion rates

Use of the Services is at your own risk.

11. Intellectual Property

All content, software, and technology associated with the Services are owned by NeverMissCalls.ca or its licensors.

You are granted a limited, non-exclusive, non-transferable license to use the Services.

You may not:

Copy, reproduce, or resell the Services

Reverse engineer or attempt to extract source code

Use the Services to build a competing product

12. User Content & Data

You retain ownership of your data. However, you grant us a license to:

Process

Store

Analyze

Use your data

for the purpose of operating and improving our Services.

13. Prohibited Use

You may not use the Services to:

Send spam or unsolicited messages

Harass, abuse, or mislead others

Violate any laws or regulations

Engage in fraudulent or deceptive practices

We reserve the right to suspend or terminate accounts that violate these Terms.

14. Termination

We may suspend or terminate your access at any time, with or without notice, for:

Violation of these Terms

Non-payment

Misuse of Services

15. Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

We make no warranties, express or implied, including:

Accuracy

Reliability

Fitness for a particular purpose

Availability or uptime

16. Limitation of Liability

To the maximum extent permitted by law:

NeverMissCalls.ca shall not be liable for any:

Loss of revenue

Loss of business

Loss of data

Indirect, incidental, or consequential damages

Your sole remedy is to stop using the Services.

17. Indemnification

You agree to indemnify, defend, and hold harmless NeverMissCalls.ca from any claims, damages, or liabilities arising from:

Your use of the Services

Your violation of laws (including SMS or call regulations)

Your interactions with your customers

18. Third-Party Services

Our Services may rely on third-party providers (e.g., telecom, hosting, payment processors).

We are not responsible for failures, outages, or actions of these providers.

19. Governing Law

These Terms are governed by the laws of the Province of Ontario, Canada.

Any disputes shall be resolved in Ontario courts.

20. Changes to Terms

We may update these Terms at any time. Continued use of the Services constitutes acceptance of the updated Terms.

21. Contact

For questions regarding these Terms:

[email protected]